I HATE STUPID PEOPLE Part II
From: kira
To: billingservices@verizon.net ; billing@bellatlantic.net
Sent: Friday, December 07, 2001 7:21 PM
Subject: Re: RE:Welcome to Verizon Online. [#1204202] KISS MY ASS
gee i'm sorry you don't fully understand my request. i didn't know the idiot who returned my last email would have completely deleted all pertinent information from the previous emails, which were all in line neatly and in reverse-chronological order under my request. this is the 3rd email i have sent.
i guess it's easier to say "we don't fully understand your request" than it is to say, "what is your user name and phone number?" because if you said that, you would actually GET the information you need so that you could STOP CHARGING MY CREDIT CARD.
my phone number at the time was 703.941.XXXX. look below for my user name, and note that you have charged my credit card AT LEAST two times. LOOK UP THE DATES AND THE AMOUNTS YOURSELF i'm not giving you my credit card number and i'm not calling the 800 number and waiting on hold for 40+ minutes unless you pay me for my time. you have better access to your billing department than i do.
look at my user name. that's who i am. that's the account we're talking about. look at my email address. it's the same person. it's all me. it's pretty easy to understand. i signed up for one free month and i fucking canceled. i owe you nothing, yet i continue to be charged, and i am pissed. i want all the money you've TAKEN from me returned at once. please don't delete this information so a fourth person can say how they "don't understand my request." i should sue you for all the irreparable damage you've done to my computer, all the problems i've had from this one order, the money i've spent plus interest, and all the time it is taking me to complete a simple transaction, namely a cancellation. i hope someone files a class-action lawsuit against you. i will surely throw a kegger on that day whilst i have my dog pee on a logo or other similar depiction of your company. what the fuck does "verizon" mean anyway? shoulda named yourselves "vercrapd-on" because that's what your customers get.
NOTE: here is the information taken directly from the other emails i've sent:
Dear Verizon,
my credit card was charged on 10/17 and I would like a refund. This was supposed to be a FREE month of service, then I was offered 2 MORE MONTHS FREE, but relocated to an area that does not have DSL yet. I have gotten my return sticker in the mail and will send back the equipment, but I do want a refund. Thank you.
~kira
----- Original Message -----
From: Verizon Online
To: f.bitch2@verizon.net
Sent: Thursday, September 27, 2001 3:04 PM
Subject: Welcome to Verizon Online.
Get familiar with the tools and features of Verizon Online.
Thank you for selecting Verizon Online as your Internet Service Provider.
Now you can go wherever you want on the Internet for information on
entertainment business, sports, travel, online shopping and more.
To help you make the most of each minute you spend online, below are a
few helpful features you can find on our home page at
http://home.bellatlantic.net
· Set up an Email Viewer
(http://webmail.bellatlantic.net/login/bellatlantic/login.jhtml)
account to retrieve your email from any computer with an Internet
connection. So, when you're traveling, you'll always have access
to your Verizon Online email.
· Click on My Account (http://home.bellatlantic.net/members.cgi)
to manage your Internet account online. Here you can change your
password, see the number of hours you've been online, view copies
of your billing statements. Be sure to visit the My Account area
regularly for the latest news about updates and enhancements to
the service.
Our Internet professionals are available - 24 hours a day - every day -
to answer your questions and provide assistance. If you ever have a
problem or experience technical difficulties, feel free to give us a
toll-free call at 1 800-567-6789.
Welcome to Verizon Online. Please look for future email messages that
will provide useful tips on searching and surfing the Web with Verizon
Online.
______________________________________________________________________________________
----- Original Message -----
From: billingservices@verizon.net
To: f.bitch2@verizon.net [my old address *hehe* Þ]
Sent: Friday, December 07, 2001 6:35 PM
Subject: RE:Welcome to Verizon Online. [#1204202]
Thank you for your recent email. We do not fully understand your request. Please provide clarification so we can further assist you.
Should you have any additional questions, please do not hesitate to email billing@bellatlantic.net.
Sincerely,
Brian Cummings
Customer Service Representative
Verizon Online Sales and Services Center
posted by y2kira @ 7:26 PM
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